Return & Refund Policy

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unused, with all tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

To request a return, please contact us at pothawanremmy@gmail.com. Please note that returns must be sent to the following address:

[INSERT RETURN ADDRESS]

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.

If you have any questions about returns, you can always contact us at pothawanremmy@gmail.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you receive the item you want is to return the item you have. Once your return has been accepted, you can place a separate order for the new item.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will be processed automatically to your original payment method within 10 business days. Please remember that it may take some additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at pothawanremmy@gmail.com.